Help us improve our services by filling the below questionnaire. Customer Survey Your name (optional) School (optional) How often do you contact Pure Education? Every day 3 to 5 times per week At least once per week Less than once per week Have you been provided with all telephone numbers and email addresses for general contact and booking purposes? Yes No Have you used our out of hours service? Yes No How would you rate the out of hours service? Excellent Good Quality of service varies Below Average Poor Can’t comment Are you aware of our text service to book your supply needs? Yes No How often do you visit Pure Education’s website? Often Sometimes Never How often do you require supply staff? Every day 3 to 4 times per week 2 or fewer times per week Rarely How often do you use Pure Education for supply? Every day 3 to 4 times per week 2 or fewer times per week Rarely First time How would you rate our promptness and service delivery? Excellent Very Good Good Average Below Average Poor How quickly did we respond to your “long term†requirements? Very quickly Quickly Average Slow How quickly did we respond to your “on the day†requirements? Within 1 to 5 minutes Within 5 to 15 minutes Within 15 to 30 minutes Longer than 30 minutes What do you typically request? Early Years Teachers Foundation Teachers Key Stage 1 Teachers Key Stage 2 Teachers Learning Support Assistants How would you rate the booking confirmation procedure? Excellent Very good Good Average Poor How would you rate the level of information provided with the Booking Confirmation? Excellent Very good Good Average Poor How would you rate the Clearance Confirmation? Excellent Very Good Good Average Poor Do you feel further information could be added to the Booking or Clearance Confirmation? Yes No Please let us know what could be added… How would you rate Pure Education’s Consultants? Friendly and helpfull Good Average Varies with each phone call Poor Service How would you rate the Consultant’s ability to listen to your needs? Excellent Very good Good Average Varies Poor How would you rate the Consultant’s knowledge and ability to answer your questions? Excellent Very good Good Average Poor How quickly did the Consultant address your needs or queries? Very Quickly Quickly Average Not very quickly Did not address my needs How would you rate our Candidates professional attitude? Excellent Very good Good Average Varies Poor Do our Candidates arrive on time? Always Often Sometimes Not very often No How would you rate our Candidate’s subject knowledge? Excellent Very good Good Average Poor Unable to comment How would you rate our Candidates Quality of teaching? Excellent Good Average Varies daily Poor Unable to comment Overall, how would you rate Pure Education? 1 Star 2 Stars 3 Stars 4 Stars 5 Stars Please add any comments below you feel may help us improve our service offering… If you are human, leave this field blank. Submit
